Privacy Policy

1. Introduction

This Privacy Policy describes how Fire Fuel LLC, doing business as Tucson Pool Deck Wizards ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website at tucsonpooldeckwizards.com or interact with us through forms, phone calls, or text messages.

Business Entity: Fire Fuel LLC
Address: 3111 E Towner St, Tucson, AZ 85716
Phone: (520) 783-7923

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a form, request an estimate, or contact us.
• Project Information: Details about your pool deck project, service needs, property address, and project preferences.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and referring URLs.
• Device Information: IP address, device type, operating system, and browser information collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates
• Schedule consultations and deliver pool deck services
• Send appointment reminders and project updates
• Send promotional messages (only with your express consent)
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Messaging Policy

By checking the SMS opt-in checkbox on any of our forms, you expressly consent to receive text messages from Tucson Pool Deck Wizards (operated by Fire Fuel LLC) at the phone number you provided. These messages may include:

• Appointment confirmations and reminders
• Project status updates
• Estimate follow-ups
• Promotional offers and seasonal specials

Message Frequency: Message frequency varies based on your interaction with us. You may receive up to 4 messages per month.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent.

Help: For help or questions about our text messaging program, reply HELP to any message or call us at (520) 783-7923.

Carrier Information: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Carriers are not liable for delayed or undelivered messages.

No Sharing: We do not sell, rent, or share your phone number or any opt-in data with third parties for their marketing purposes. Your consent information is used solely to deliver the messages you requested from Tucson Pool Deck Wizards.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand usage patterns. You can control cookies through your browser settings.

6. Third-Party Services

We may use third-party services for analytics, form processing, and customer communication. These services may collect information as described in their own privacy policies. We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of text messages by replying STOP

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Fire Fuel LLC (dba Tucson Pool Deck Wizards)
3111 E Towner St, Tucson, AZ 85716
Phone: (520) 783-7923